State of Hosting
The hospitality industry is facing a perfect storm — and the root cause of every crisis is the same thing: people don’t feel like guests in their own workplaces.
Workers leave because they feel invisible. Guests leave because they feel like transactions. Revenue declines because loyalty collapses when people aren’t made to feel genuinely welcome.
The solution to a 74% turnover rate, a 7% consumer spending drop, and a looming 8.6 million worker shortfall isn’t a new app, a new benefit package, or a new pricing model. It’s The Host Mindset™ — the ancient practice of making every person in your orbit feel genuinely seen, valued, and welcomed.
And it doesn’t just apply to hospitality. It applies to every organization, in every industry, that has decided that how people feel is a business outcome worth caring about.
Turnover & Retention
74%
annual staff turnover — roughly 5× the cross-industry average of 12–15%
#1
Highest quit rate of any sector in the U.S. economy
65%
of hotels still report staffing shortages despite raising pay
1M+
new hires in January 2025 alone to replace 781K departures — in one month
8.6M
projected worker shortfall by 2035 — 18% below required staffing
$5,864
cost to replace a single hourly worker
Burnout & Mental Health
4 in 5
hospitality professionals have faced mental health challenges during their career
47%
of frontline managers say they are burned out
64%
of managers report employees have quit specifically due to burnout
57%
cite under-resourcing as their primary stressor — up 21% from 2024
2x
more likely guest-facing workers experience depression vs. other sectors
Engagement
31%
of hospitality employees are fully engaged in their jobs
69%
of shift workers say schedules change without warning
98%
report working overtime, with 75% given insufficient prior notice
Consumer Spending
−7%
planned monthly spend on restaurants in Summer 2025
$90
average weekly dining spend in 2025, down from $115
81%
plan to eat out less due to perceived price increases
69%
eating more at home; 85% cite saving money as the reason
−2.3%
independent restaurant sector shrank in 2025 as closures accelerated
+6%
“food away from home” prices rose Jan 2024 – Sep 2025
Hospitality changes our world, one interaction at a time.
Refining brands and developing new ones for hotels, resorts, restaurants and f&b operators.